Acceptable Use Policy (AUP)

Note: To see all the legal talk, visit our Terms Of Service page.

PACN requires all Customers / subscribers to be good Citizens of the Internet. Please report any violations of this AUP to abuse@pacn.com.

We have no control over any content, adult or otherwise that users of our service may encounter.

The following activities are expressly prohibited:

1. SPAM / Unsolicited Commercial Email (UCE)

We do not tolerate spam (unsolicited commercial Email). Spam is a plague on the Internet.

Do not spam, facilitate spam or allow anyone using your account to spam. Do not host, or allow to be hosted, any sites or information that is advertised by spam from other networks.

Do not setup an open mail relay that is not password protected that can allow spammers to send SPAM.

2. Hacking or any perpetration of security breaches

3. Illegal activities

4. Child pornography or any activities harmful to minors. You must be 18 to be a Pacific Coast Networks customer.

5. Fraudulent activity

6. Trademark or Copyright infringement including use or distribution of pirated software

7. We are not the Internet Police, but please, don't use pirated software.

8. Network attacks or any unfriendly effort to effect service on another network or server

9. Virus distribution

Investigations, disruptions to service, no refunds:

We reserve the right to disable service or terminate service and / or remove content in order to investigate suspected violations of this AUP without first giving notice. The cost of any investigations will be charged to the Customer at $99 per hour during normal business hours. Emergency investigations are charged double-time at $198 / hour with a one hour minimum. We also reserve the right to disable your account if we suspect that it is being attacked or misused.

You are responsible for the use of your account, including file transfers, even use by unauthorized users or hackers.

Please note that this AUP is subject to change and it is the Customer's responsibility to regularly check for modifications.

Pacific Coast Networks does not issue refunds for terminating service due to suspected AUP violations.